How Can We Help?

Find answers to common questions or reach out to our support team for personalized assistance.

Contact Us

General Support

Questions about using Lingotify? We typically respond within 24 hours.

support@lingotify.app

Feedback & Ideas

Have suggestions to improve Lingotify? We'd love to hear from you!

feedback@lingotify.app

Report a Bug

Found something not working? Help us squash bugs and improve the app.

bugs@lingotify.app

Frequently Asked Questions

Quick answers to the most common questions about Lingotify.

How do I create an account?
Download Lingotify from the App Store, open the app, and tap "Sign Up". You can register with your email address or sign in with Apple for a faster setup. The onboarding will guide you through selecting your target language and proficiency level.
Is Lingotify free to use?
Yes! Lingotify offers a generous free tier with curated vocabulary packages, smart flashcard practice with spaced repetition, basic quizzes, and full progress tracking. Premium features like AI song generation and custom vocabulary packages require a subscription ($9.99/month with a 7-day free trial).
What languages are supported?
We currently support 12+ languages: English, Spanish, German, French, Italian, Portuguese, Japanese, Korean, Chinese (Mandarin), Turkish, Russian, and Arabic. New languages and vocabulary packages are being added regularly based on user demand.
How does the AI song generation work?
Premium users can select up to 10 vocabulary words they want to learn, then choose from 19 music genres (pop, rock, jazz, EDM, etc.) and various themes. Our AI composes a unique song featuring those words in context. You can then practice with karaoke-style lyrics, take quizzes, and the words become part of your spaced repetition schedule.
What is spaced repetition and how does it help?
Spaced repetition is a scientifically-proven learning technique that schedules reviews at optimal intervals. Lingotify uses the SM-2 algorithm (similar to Anki). When you answer correctly, the interval increases (1 day → 6 days → 15 days → months). Words you struggle with appear more frequently. This ensures maximum retention with minimum review time.
How do I cancel my subscription?
Subscriptions are managed through Apple's App Store. Go to Settings → Your Name → Subscriptions on your iPhone, find Lingotify, and tap "Cancel Subscription". You'll retain premium access until the end of your current billing period. Your vocabulary progress and any generated songs will remain in your account.
Can I use Lingotify offline?
Flashcard practice and quizzes work offline once your vocabulary packages have been downloaded. AI song generation and syncing progress across devices requires an internet connection. Your local progress syncs automatically when you're back online.
How do I delete my account?
You can delete your account in the app: Profile → Settings → Delete Account. Alternatively, email support@lingotify.app with the subject "Account Deletion Request". We'll process your request within 30 days. Note that this action permanently removes all your data and cannot be undone.